Frequently Asked Questions

Click a question to view the answer.

Move your mouse over the icons to see a visual of the current step:

• Why isn't my webcam working?

• Make sure all other webcam applications are closed and try again.

1. Begin the interview
2. If this is the first time you are using your camera, you will be prompted to either "Allow" or "Deny" Adobe Flash Player access to your camera and microphone. Click "Allow"
3. On the "Test Settings" screen, Right-Click for the Adobe Flash Player Settings drop-down menu to appear
4. Click "Settings" from the drop-down menu
5. You will now need to click on the webcam tab and select the appropriate web-camera device from the drop-down menu
6. Click on the Privacy tab and make sure the "Allow" and "Remember" options are checked
7. Click "Close"
8. Click on "Change Settings"
9. Make sure the camera selected from the drop-down menu is the same as before
10. Select the appropriate Microphone and Click "Test" and try again

• Ensure you have the latest version of Flash Player by Right Clicking and then Clicking "About Adobe Flash Player"

1. This will take you to Adobe Flash Player's website
2. Follow the steps listed on the website to update or install needed Adobe Flash Player software

• Why won't the continue button activate?

1. Make sure the audio level crosses the red line. This is a minimum threshold and will not let you continue until reached.
2. Raise the Volume Adjuster until the audio level crosses the red line
3. If no sound is detected, click "Change Settings" and select a different Audio Device
4. Click "Test" and try again

• Why did my screen turn gray and not allow me to do anything?

Use Firefox and try again

• Why can't I hear any sound?

• You need to go into your control panel and un-mute and/or turn up your speakers volume
• If that does not work then on the video screen Click and Right Click and enter the Adobe Flash Player Settings

1. Click the Microphone Tab
2. Select the type of microphone you are using from the drop-down menu
3. Adjust the "Record Volume" to your needs
4. If the microphone is working properly, you will see the volume bars appear

• Why did my interview freeze? I need to record my last 2 responses!

1. Select the interview that you had previously chosen
2. Skip through the questions that saved properly
3. Answer the questions that you were unable to get to the first time
4. Once complete, delete the responses that you skipped over

• Why isn't my webcam working?

• Make sure all other webcam applications are closed and try again.

1. Begin the interview
2. On the "Test Settings" screen, hold down CTRL + Click to bring up the Adobe Flash Player Settings window
3. Click "Settings"
4. If this is the first time you are using your camera, you will be prompted to allow Adobe Flash Player access to your camera and microphone. Click "Allow"
5. You will now need to click on the webcam tab and activate the "USB Video Class webcam
6. Click on the Privacy tab and make sure the "Allow" and "Remember" options are checked
7. Click "Close"
8. Click on "Change Settings"
9. Make sure the "USB Video Class Video" has been selected
10. Select the appropriate Microphone and Click "Test" and try again

• Ensure you have the latest version of Flash Player by Click and Holding CTRL + Click and then Clicking "About Adobe Flash Player"

1. This will take you to Adobe Flash Player's website
2. Follow the steps listed on the website to update or install needed Adobe Flash Player software

• Why won't the continue button activate?

1. Make sure the audio level crosses the red line. This is a minimum threshold and will not let you continue until reached.
2. Raise the Volume Adjuster until the audio level crosses the red line
3. If no sound is detected, click "Change Settings" and select a different Audio Device
4. Click "Test" and try again

• Why did my screen turn gray and not allow me to do anything?

Use Firefox and try again

• Why can't I hear any sound?

• You need to go into your control panel and un-mute and/or turn up your speakers volume
• If that does not work then on the video screen Click and hold CTRL + Click and enter the Adobe Flash Player Settings

1. Click the Microphone Tab
2. Select the type of microphone you are using from the drop-down menu
3. Adjust the "Record Volume" to your needs
4. If the microphone is working properly, you will see the volume bars appear

• Why did my interview freeze? I need to record my last 2 responses!

1. Select the interview that you had previously chosen
2. Skip through the questions that saved properly
3. Answer the questions that you were unable to get to the first time
4. Once complete, delete the responses that you skipped over